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When it comes to distribution, everything boils down to performance. Getting the products in the hands of the people who need them most—quickly, efficiently and consistently. Owens & Minor’s stellar reputation for operational excellence stems from 125-plus years of highly efficient distribution service and a deep commitment to service.
Numbers tell our story. A customer satisfaction rate of 98 percent. An average monthly stocking service level of 96 percent, with average picking errors of just .12% per 1,000 lines. With 220,000 finished medical-surgical products from 1,600 suppliers, we offer the best combination of product cost and quality, including national brands and our private-label MediChoice® brands. At Owens & Minor, our distribution offering—as detailed to your right—includes a comprehensive set of products and services that continually strengthen the position of our healthcare provider customers. We leverage our cutting-edge technology products to deliver pinpoint accuracy and drive costs out of the supply chain. We provide customers access to a broader range of medical-surgical products than any other supplier--all through a single point of contact, lower on-hand inventories and freight costs, reduce supply chain labor expense, and save money by improving product utilization throughout the organization.
Above all, we are committed to quality and customer service. We have the resources of a robust national company, enriched by a deep understanding of the needs of our customers at the local level.
Provides healthcare customers with products in the shipping unit measure—typically case quantities.
Provides healthcare customers with products in the lowest unit-of-measure—typically “each” or box.
An advanced service that allows our customers to use our distribution center and teammates to receive and aggregate the delivery of products not purchased from O&M.
Includes Owens & Minor’s outsourced delivery services for healthcare customers that own an off-site service center, but prefer to outsource the management of leasing and maintaining trucks, staying abreast of and complying with DOT regulations, as well as hiring, training and managing professional drivers.
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