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Hugh's Views
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 Words of Wisdom from our Head Cheerleader
Hugh's Views is a reflection of the philosophies, views, and beliefs that are an integral part of the Owens & Minor culture.
The author of Hugh’s Views is Hugh Gouldthorpe, Senior Vice President, Quality & Communications, and Owens & Minor’s “head cheerleader.” He is a gifted motivational speaker and inspiring writer who shares his messages on leadership, customer service, communication, sales, and marketing with Owens & Minor’s trading partners and with business, educational, civic, and government groups nationwide.
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Take a Look at Some of Hugh's Views
My good friends Jackie and Kevin Freiberg, authors of the best selling books Nuts!, Guts!, and Boom!, are not only great authors, but two of the best motivational speakers in the country. They are very much “in tune” with the times and write and speak about issues that have an impact on today’s work force.
One of the issues they address is that many companies have “dead people working” – employees who come to work with no energy, passion or desire to make a difference. They simply occupy a space, draw a paycheck and do nothing.
For years one of America’s most recognized slogans has been American Express’ Don’t Leave Home Without It. What a great line and reminder. And while American Express is talking about their highly successful credit card, there are a lot of things you never want to leave home without.
In traveling around the country as I speak, I’m often asked about my philosophy of life. My answer is always the same in that “I live every day like I’m going to die tomorrow, but learn every day like I’m going to live forever.”
Over the years I’ve attended many lectures, seminars, conferences, etc. I’ve been to seminars on leadership, teamwork, communication, change, and customer service. Some have been more valuable than others, but I can honestly say that I learned something from every one I attended.
One of the most popular TV shows of the past few years has been American Idol. It gives talented, unheard-of people the opportunity to perform and show what they can do. As you watch, you see all levels of talent – some excellent, some average, and some “the pits”.
One of the great discussion topics centers on the question, “Are leaders made or born?” And while there are many opinions on the subject, most will tell you that the answer is “yes” to the question.
On a visit to one of Richmond’s oldest cemeteries, I noticed a tombstone that had the dates 1882 – 1963. As I looked at those dates, the thought occurred to me that the most significant aspect of those numbers was the dash. Obviously, the person was born in 1882 and died in 1963, but the dash represents what that person accomplished in their lifetime. That dash is what sets that person apart from others and how history and others remember them.
One of the great advertising campaigns of all time is Miller Brewing Company’s Taste Great . . . Less Filling. All one has to do is mention those words and most everyone knows it related to Miller beer.
Thoughts on positive thinking from "Goldie", Norman Vincent Peale and Walt Disney.
How can I keep my teammates and customers from wanting to "get away" from my service?
Oh where, oh where have my customers gone, oh where, oh where can they be?
Have you ever wondered why some people are more successful than others? Some will tell you that it’s all about talent, IQ, genes, gifted parents, or just plain luck. And while these things are nice and play a factor in one’s success, the winning edge to me is all
about attitude. I have long felt that one’s attitude will determine one’s altitude and that “can-do” people rise to the top of their professions.
Look at successful organizations, whether they’re large corporations, mom and pop operations, churches, schools, profits, non-profits or you name it, and you’ll find that they are very good at communication. They are very proactive communicators as they understand that communication is the glue that binds and holds the organization together.
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