Owens & Minor University - Education for the Complex Demands of Healthcare

Adaptive leaders do more than just react to a situation. Adaptive leaders anticipate and employ a broad based style of leadership through effective critical thinking and decision making. By understanding the interplay between leadership styles, the environment, and the readiness and motivation of employees, adaptive leaders are able to strengthen their leadership skills while gaining ex/ience and confidence in their own ability to lead.

Quality teams depend on a leader's ability to build relationships and a culture in which communication flows freely and persons can express their ideas and work well together with their co-workers. In this session leaders will learn tools and techniques to create shared visions and develop collaborative team-building skills through effective group process facilitation.

As leaders give direction and feedback, align people to tasks, and offer support and encouragement, it is critical that they know how to communicate with any audience in a variety of situations. This four-hour session will teach you how to coordinate your verbal, nonverbal, and written messages to create the highest impact and achieve the best results with your team.

This four-hour workshop is designed for healthcare leaders who want to improve their skills in managing conflict. Throughout the session you will learn mental approaches and practical techniques that will enable you to successfully address and manage conflict situations in your workplace. You will leave this session with the confidence to effectively negotiate solutions and with practical tools you can immediately use on the job.

Motivating others in the midst of a complex and intense work place is extremely challenging. Handling the demands for employee productivity while treating people like human beings rather than machines requires leaders to be insightful and adaptive. Adaptive leaders understand that internal motivators are often a much stronger influence over performance than external rewards.

Potential performance issues can often be identified and predicted during the interview process. This course teaches hiring managers the fundamentals of skillful interviewing. Participants have an opportunity to practice ways of screening applicants for competencies and cultural fit through structured situational questions that reduce poor hiring decisions.

Allocating decision-making authority to others presents a host of challenges. Will the work be completed on time? Will quality be maintained? How will problems be handled? Participants will learn ways to clearly communicate the parameters of delegated responsibilities and establish appropriate means for holding people accountable. Barriers to delegating will be identified and models for feedback and follow-up that create a motivated, learning environment will be explored.

This session offers a structured solution for healthcare leaders to develop talent management and retention strategies that provide clear career paths for highly valued employees.

The day-to-day activities of managing people that involve the areas of hiring, discipline and corrective action, and effective performance evaluation all have legal implications. This course provides up-to-date information and appropriate courses of action to take when faced with the legal issues associated with managing people.