A suite of additional services can be provided as stand-alone, or complementary, to our Point of Care Solutions and First Mile Logistics. These value-added services will assist manufacturers in reducing complexity by leveraging Owens & Minor's highly developed capabilities.
Replenishment and Reverse Logistics
Owens & Minor can manage the complicated and cumbersome process of replenishment and reverse logistics, a particularly desirable service to physician preference product manufacturers. We are able to pick up, process, inspect and restock/re-box products, and instruments and/or unused implants for our manufacturer partners. Our technical staff can discern product characteristics based upon prescribed criteria and perform pass/fail decisions on the manufacturer's behalf. Measurement equipment and visual inspections provide complete and thorough documentation of results for review.
- Cleaning & Refurbishment*
- Inspections
- Recall Management
- Restock/Rebox
- Reverse Logistics
Quality and Regulatory Compliance
To those facing increasing regulatory and quality control obligations, including strict distribution and temperature control requirements, trust Owens & Minor's compliance and fully-documented quality system. We offer out-of-the-box serialization track-and-trace capabilities to meet current and future state and federal regulatory requirements, including the adoption of unique device identification numbers and ePedigree. Our procedures provide complete product traceability and compliance with regulatory standards and quality assurance.- CBER registered tissue distributor
- cGMP validated systems/processes
- CTPAT compliant
- FDA (CDRH & CDER) registered
re-labeler/re-packer - ISO 13485 & 9001 certified
- Licenses DEA cage for class III-V
- Lot Traceability & Serialization
- Product recall, expiry date & disposal management
- Track & Trace (lot, serial #)
- VAWD accredited- licenses in all states/territories,
controlled subs (III, IIIN, IV, V) - Virtual/Segregated quarantine hold
Order-to-Cash and Customer Service Outsourcing
Healthcare manufacturers are able to streamline their operations, reduce costs, and expedite payment by outsourcing order-to-cash processes to Owens & Minor. This allows manufacturers to focus efforts and resources on core competencies—the development and marketing of high quality and innovative healthcare products. Our experienced teammates and business process resources are in daily contact with most of our provider customers and can deliver excellent and consistent customer service. Our European customer service consists of multi-lingual representatives that can assist with order intake, dispatching invoices, and order-to-cash management in diverse, regional languages.- Accounts Receivable
- Business Process Outsourcing
- Customer Service
- Order to Cash Proces
Other Value-Added Services
Manufacturers reach out to Owens & Minor for value-added services such as asset tagging, transportation management, packaging, and labeling. Owens & Minor uses its expertise to take the burden from manufacturers for a range of these types of activities, which are time consuming and costly. By working with Owens & Minor, manufacturers are freed from these non-valued added tasks, enabling them to focus on what they do best—developing vital products and supplies that meet the needs of today's healthcare consumers.
- Analysis & Testing *
- Assembly/Configuration
- Asset Tagging
- Clinical Trials*
- Controlled Drug Services*
- Custom Kitting & Usage Reports
- Hybrid Model
- Labeling/Relabeling
- Medicine Samples*
- Order/Shipping Consolidation
- Packaging/Repackaging
- Postponement
- Promotional Materials*
- Transportation Management
*European Services Only