Engaging Patients and Families
The patient must remain at the very center of care delivery as they are the ultimate drivers of their care. By empowering patients and their families, patient safety can be tremendously enhanced, especially by educated audiences. Patients must be empowered to speak up about their care and healthcare workers must become better active listeners about patient and family concerns. While healthcare is a complex, fast-moving machine, the need for partnership with patients and families is of paramount importance.
The Institute for Healthcare Improvement (IHI) has developed several free resources that can assist healthcare facilities and providers with engaging patients and their families:
This white paper includes:
- A list of primary and secondary drivers that, taken together, will result in achieving the overall aim;
- Exemplars from a variety of hospitals to help translate concept into action;
- Tips on how to get started; and
- Extensive references and a bibliography to provide further evidence, guidance, and applied examples.
Hospitals can use this framework to design their efforts to improve the patient and family experience — testing and implementing changes, weaving them into the fabric of daily work for everyone, and achieving outstanding results.